Install and support underlying Windows operating system software, upgrades, and security patches

Manage anti-virus, anti-spam, and spyware

Provide comprehensive user support including applications, troubleshooting network connectivity, desktop, and printer issues

Actively participate in documenting new procedures and updating existing procedures necessary for effective user support

Participate in team projects that enhance the quality or efficiency of support

Participate in all phases of user training on the phones, on site, on-call, and in the classroom